Email Verification
The best and worst thing about email is that anyone can send an email to anyone else without permission. The people designing email didn’t think this was a problem, of course. They were following the pattern of all the other communications technology of the time—regular mail, the phones, telegrams. Why would I need permission to send a letter? That’s crazy.
Of course, here in the Twenties, three of those systems are choked by robot-fueled marketing spam, and the fourth no longer exists. Of all the ways we ended up living in a cyberpunk dystopia, the fact that no one will answer their phone anymore because they don’t want to be harassed by a robot is the most openly absurd; less Gibson, more Vonnegut-meets-Ballard.
(I know I heard that joke somewhere, but I cannot remember where. Sorry, whoever I stole that from!)
Arguably, there are whole social networks who built outward from the basic concept of “what if you had to get permission to send a message directly to someone?”
With email though, I’m always surprised that systems don’t require you to verify your email before sending messages to it. This is actually very easy to do! Most web systems these days use the user’s email address as their identity. This is very convenient, because someone else is handling the problem of making sure your ids are unique, and you always have a way to contact your users. All you have to do is make them click a link in an email you sent them, and now you know they gave you a live address and it’s really them. Easy!
(And look, as a bonus, if you email them “magic links” you also don’t have to worry about a whole lot of password garbage. But thats a whole different topic.)
But instead a remarkable number of places just let people type some stuff that looks like an email address into a web form and then just use it.
And I don’t get it. Presumably you’re collecting user emails because you want to be able to contact them about whatever service you’re providing them, and probably also send them marketing. And if they put an email in that isn’t correct you can’t do either. I mean, if they somehow to put in a fake or misspelled address that happens to turn out to be valid, I guess you can still send that address stuff, but it’s not like the person at the other end of that is going to be receptive.
Okay great, but, ummmmmm, why do you bring this up?
I’m glad you ask! I mention this because there are at least three people out there in the world that keep misspelling their email addresses as mine. Presumably their initials are close to mine, and they have similar names, and they decomposed their names into an available gmail address in a manner similar to how I did. Or even worse—I was early to the gmail party, so I got an address with no numbers, maybe these folks got
My last name is one that came into existence because someone at Ellis Island didn’t care to decipher my great-grandfather’s accent and wrote down something “pretty close.” As a side effect of this, I’ve personally met every human that’s ever had that last name—to whom I’m related. I suspect this name was a fairly common Ellis Island shortcut, however, since there a surprising number of people out there with the same last name whom I’ve never heard of and am not related to.
But so the upshot is that I keep getting email meant for other people. Never anything personal, never anything I could respond to, but spam, or newsletters, or updates about their newspaper account.
I’ve slowly built up a mental image of these people. They all seem older, two midwest or east coast, one in Texas.
One, though, has been a real spree the last year or so. I think he’s somewhere in the greater Chicago area. He signed up for news from Men’s Wearhouse, he ordered a new cable install from Spectrum Cable. Unlike previous people, since this guy started showing up, it’s been a deluge.
And what do you do? I unsubscribe when I can, but that never works. But I don’t just want to unsubscribe, I want to find a third party to whom I can respond and say “hey, can you tell that guy that he keeps spelling his email wrong?”
The Spectrum bills drive me crazy. There were weeks where he didn’t “activate his new equipment”, and I kept shaking my head thinking, yeah, no wonder, he’s not getting the emails with the link to activate in them. He finally solved this problem, but now I get a monthly notification that his bill is ready to be paid. And I know that Spectrum has his actual address, and could technically pass a message along, but there is absolutely no customer support flow to pass a message along that they typed their email wrong.
So, delete, mark as spam, unsubscribe. Just one more thing that clogs up our brief time on Earth.
And then, two weeks ago, I got a google calendar invite.
The single word “counseling” was the meeting summary. No body, just google meet link. My great regret was that I didn’t see this until after the time had passed. It had been cancelled, but there it was. Sitting in my inbox. Having been sent from what was clearly a personal email address.
Was this it? The moment?
I thought about it. A lot. I had to try, right?
After spending the day turning it over in my head, I sent this email back to the person who was trying to do “counseling”:
Hello!
This is a long shot, but on the off chance that someone gave you this address rather than it being a typo, could you please tell whomever you it from to please be more careful entering their email? I've been getting a lot of emails for someone else recently that are clearly the result of someone typing their email wrong and ending up typing mine by mistake. While I can happily ignore the extra spam, I suspect that person would rather be the one receiving the emails they signed up for? Also, their cable bill is ready.
If you typoed it, obviously, no worries! Hope you found the person you meant to send that to.
In any case, have a great weekend!
I never got a response.
But the next day I got an email telling me my free trial for some business scheduling software was ready for me to use.